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FAQ

Here are answers to Frequently Asked Questions. However, you may always ask questions directly to a Personal Banker, either in one of our branch locations or on the phone in our Contact Center at (509) 525-2000.

Q:What is the routing number for Baker Boyer?
A:

Baker Boyer Routing Number is 123300153. The Bank Routing number and your account number can be found on your checks as seen in this illustration.

Q:Why am I receiving an advance child tax credit payment?
A:

Important changes to the Child Tax Credit will help many families get advance payments of the credit starting this summer. The IRS will pay half the total credit amount in advance monthly payments beginning July 15. You will claim the other half when you file your 2021 income tax return. These changes apply to tax year 2021 only. For more information please visit  https://www.irs.gov/credits-deductions/advance-child-tax-credit-payments-in-2021.

Q:How do I learn more about Baker Boyer's new digital banking solution?
A:

Baker Boyer’s digital banking solution – both for web and the app – has been completely upgraded! It has a new design, customizable layout, added budgeting and tracking tools, and more. Go here for more information, videos, and tutorials. Or visit our Digital Banking Q&A for answers to frequently asked questions. 

Q:What are common solutions to try if I'm having difficulty accessing digital banking from my web browser?
A:

In many cases, difficulties accessing your account online are caused by two common and easy-to-fix issues with your web browser. The first is that you must have 'cookies enabled.' The second may be that you simply need to clear your browsing history. These simple guides may help:

Q:How do I apply for a charitable gift or sponsorship?
A:

Please visit our Community Impact page to learn more about how qualifying non-profit organizations may apply for charitable gifts or sponsorships. For larger, multi-year grants, you may wish to explore our Legacy Giving Program

Q:How do I set up Visa Purchase Alerts?
A:

Visit the Visa site to learn how to receive text or email alerts on qualified transactions with your Visa card. Purchase Alerts can help keep your accounts secure by empowering you to catch fraud.

Q:How do I use 24-Hour Phone Banking?
A:

Available to you 24 hours a day, 7 days a week, with voice response access. If you need to check your balance, transfer funds, verify a credit or debit, or make a Baker Boyer loan payment, our 24-Hour Phone Banking is there, in both English and Spanish. Call (509) 522-BBNB (2262) or (800) 583-BANK (2265).  Detailed information can be found here

Q:What is Bill Pay and how does it work?
A:

Bill Pay makes it easy to pay your bills to a business or even send money to another person from anywhere, on any device, anytime you like. You can visit this web page to learn more, or view this "explainer video" that helps you understand how Bill Pay works.

Q:How do I order checks?
A:

Use our partner, OrderMyChecks.com, to order your Baker Boyer checks online and have them shipped directly to you.  Or you can simply visit a branch or call our contact center to speak with a Personal Banker who would gladly assist you.  

Q:How do I enroll in Direct Deposit?
A:

Direct Deposit is a free service that automatically deposits your paycheck into any Baker Boyer checking or savings account. Click here for directions and the enrollment form.

Q:What do I do if my card is lost, compromised, or stolen?
A:

If your card is lost, compromised, or you suspect it to be stolen, don’t hesitate—please contact us immediately in person or by phone. If outside of regular business hours, please call the following number to report a lost debit card: 855-293-2456 (within US) and 206-389-5200 (outside US).

Q:May I use my Card when traveling internationally?
A:

Yes. However, to minimize the risk of overseas fraud, international charges may be restricted without prior authorization.  Therefore, if you plan a trip outside the U.S., please contact us in advance to ensure you have access to your funds.

Read this article for more details on the rationale for this policy. 

Q:Where can I find help with Identity Theft?
A:

Visit the Federal Trade Commission for an informative website to help if you or someone you know has been a victim of identity theft.

Q:How do I use the Remote Deposit Capture system for Business?
A:

For details about why and how to use the Remote Deposit Capture system for Business, please watch this two-minute video

Q:Why does my mortgage escrow withholding amount sometimes change year-over-year?
A:

Your payment could have changed for any combination of the following reasons: Your home has recently been re-assessed and the value has changed from previous years; the community in which you live increased property taxes; your homeowner’s insurance premium increased or you increased the coverage on your property. Other factors such as Adjustable Rate Mortgage changes or other changes in services will create an entirely new monthly payment now or at a separate date in the future. Read these Commonly Asked Questions for more information.