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FAQ

Here are answers to Frequently Asked Questions. However, you may always ask questions directly to a personal banker, either in one of our branch locations or on the phone in our Contact Center at (509) 525-2000.

Q:What is the routing number for Baker Boyer?
A:

Baker Boyer Routing Number is 123300153. Bank Routing number and your account number can be located on your checks as seen in this link.

Q:How do I apply for charitable gift or sponsorship?
A:

Please visit our Community Impact page to learn more about how qualifying non-profit organizations may apply for charitable gifts or sponsorships. For larger, multi-year grants, you may wish to explore our Legacy Giving Program

Q:How do I set up Visa Purchase Alerts?
A:

Visit the Visa site to learn how to receive text or email alerts on qualified transactions with your Visa card. Purchase Alerts can help keep your accounts secure by empowering you to catch fraud.

Q:How do I use 24-Hour Phone Banking?
A:

Available to you 24 hours a day, 7 days a week, with voice response access. If you need to check your balance, transfer funds, verify a credit or debit, or make a Baker Boyer loan payment, our 24-Hour Phone Banking is there, in both English and Spanish. Call (509) 522-BBNB (2262) or (800) 583-BANK (2265).  Detailed information can be found here

Q:How do I use OneClick Bill Pay?
A:

Click here to view a demo for how to use OneClick Bill Pay. 

Q:How do I order checks?
A:

Use our partner, Checks Connect, to order your Baker Boyer checks online and have them shipped directly to you.  Or you can simply visit a branch or call our contact center to speak with a Personal Banker who would gladly assist you.  

Q:How do I enroll in Direct Deposit?
A:

Direct Deposit is a free service that automatically deposits your paycheck into any Baker Boyer checking or savings account. Click here for directions and the enrollment form.

Q:What do I do if my Card is lost or stolen?
A:

If your card is lost or you suspect it to be stolen, don’t hesitate—please contact us immediately in person or by phone. If outside of regular business hours, please call the following number to report a lost debit card: (866) 546-8273.

Q:May I use my Card when traveling internationally?
A:

Yes. However, to minimize the risk of overseas fraud, international charges may be restricted without prior authorization.  Therefore, if you plan a trip outside the U.S., please contact us in advance to ensure you have access to your funds.

Read this article for more details on the rationale for this policy. 

Q:Where can I find help with Identity Theft?
A:

Visit the Federal Trade Commission for an informative website to help if you or someone you know has been a victim of identity theft.

Q:How do I use Business Online Bill Pay?
A:

Click here to view a demo for how to use Business Online Bill Pay. 

Q:How do I use the Remote Deposit Capture system for Business?
A:

For details about why and how to use the Remote Deposit Capture system for Business, please watch this two-minute video