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Frequently Asked Questions

How do I open a secure encrypted email from Baker Boyer?

To protect your sensitive financial information, Baker Boyer uses encryption for certain emails. If you receive a secure message, it contains confidential data such as account details, forms, or private communications that require extra protection.

Here is how to open a secure encrypted email from Baker Boyer:

1. Open the email from Baker Boyer.

    • Note: The subject line will likely include the words "Secure Message" or "Encrypted Email".

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2. Click on the blue box titled "Read the message" to start the authentication process.

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3. After clicking on "Read the message" you will be prompted to sign in using a one-time-passcode. Check your email inbox (keeping the original message open) to view your one-time-passcode used to unlock the secure encrypted email.

    • Note: the one-time-passcode will expire within 15 minutes.

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4. Navigate back to your email inbox (while keeping your original message open) and open the new email from Microsoft to view your one-time-passcode.

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5. Copy the passcode and enter the code into the original message, and finally click continue.

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6. You will now be able to view your secure encrypted email.

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