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Frequently Asked Questions

Getting Started with the Conversations Feature

Get Live Customer Support When You Need It

Chat with Baker Boyer Customer Support from anywhere with 'Conversations'

Now you can get live customer support from Baker Boyer no matter where you are. That’s because your account has a useful new chat feature — it’s called Conversations. 

Conversations Graphic

Here’s how it works: 

If you see a transaction that doesn’t seem right, just click on the “Ask Us About This Transaction” button. Type in your question and Conversations will connect you directly with our support staff. 

They can see exactly which transaction you’re asking about, so you get answers fast. You can even ask about a previous Conversation if you need to follow up. That way, you can put your mind at ease — without a phone call or trip to the bank. 

It’s safe, it’s secure, and you can chat with a real person. 

Best of all, Conversations is already built into your account. You can access it on your phone, tablet, or computer. You  can log in and give it a try today. 

Our team of real people are ready to help you with any questions you may have! All you have to do is send a message through the Conversations feature in either your app or online banking. Our team will listen to your problem and work to solve it as quickly and easily as possible. Most importantly, you are talking with a real person, not a robot!