Two-Factor Authentication
Learn more about two-factor authentication and how it enhances the security of your account online. This brief guide will walk you through the process for each option for authentication.
What is Two-Factor Authentication (2FA)?
Two-factor authentication is an advanced method of confirming your identity by using a combination of factors. For example, something you know such as a User ID and password, and a randomly generated, constantly-refreshing code. This tool has become the industry standard for multiple online services such as banks, email providers, social media, etc.
How does the Two-Factor Authentication work?
Clients can opt into one of three different options including text message, phone call, and authentication app.
Text Message option
- If you select the 'text message' option for authentication, a message containing your authorization should arrive within a few moments but could take up to a minute to arrive during peak access times.
- Your authentication code will be sent from the number: 78156.
Things to remember:
- Authentication codes are always 7 digits long
- Authentication code will expire after 15 minutes
- Always verify you are using the most recent message
Phone Call option
- If you choose the phone call option, please be sure you have access to that phone before starting the process.
- Your phone calls should arrive within a few moments but could take up to a minute to arrive during peak access times.
- The auto assistant will ask you to verify you are human by pressing a number on the keypad. This number will change each time you receive this phone call.
- Authentication codes will come from phone number: (360) 492-4670.
- The auto assistant will repeat the 7-digit number slowly three times before ending the call.
- Authentication code will expire after 15 minutes.
Authentication App option
Website: www.authy.com
- This app (Authy) can be installed on a mobile device, Windows computer, or Apple computer.
- Authy is free to use.
- Authentication codes in Authy are 6 digits and refresh every 30 seconds.
- Detailed user guides can be found on their website.
Common Questions & Answers
QUESTION: I don't have a cellphone. What options do I have to receive the two-factor authentication?
ANSWER: You have two options available:
Option 1: You can choose the phone call option to receive your authentication code.
Option 2: You can download the Authy app on your computer or device by going to www.authy.com and clicking the download button in the top right-hand corner of the screen.
QUESTION: I have a business and don't want to use my personal cellphone number. What are my other options?
ANSWER: You have two options available:
Option 1: Download the Authy app to your computer. It will function as a soft token for verification.
Option 2: Use the phone call verification option.
Note: Please use a direct line whenever possible so the initial message is not missed.