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Frequently Asked Questions

How do I verify that I've correctly 'enabled cookies' in my browser?

Cookies' must be enabled in your browser in order to access our online banking. View our step-by-step guide below to verify that cookies are enabled correctly. 

Which browsers can I use when paying my bills?

Supported browsers for PCs (current versions):

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox

Supported browsers for Macs (current versions):

  • Google Chrome
  • Mozilla Firefox
  • Safari

Note: It is always best to install the latest version of whichever browser you choose. No beta browser versions are supported.

How do I enable cookies?

Microsoft Edge

Step 1: Click the More Options button in the top right corner of the browser (This icon looks like three dots).

Step 2: Select Settings.

Step 3: Click Cookies and Site Permissions.

Step 4: Click Manage and delete cookies and site data.

Step 5: Toggle on the option to Allow sites to save and ready cookie data.

Step 6: Toggle off the option to Block third-party cookies. 

Step 7: Close Microsoft Edge, restart browser, and try accessing the desired website again.

Cookies and data stored

Safari (Mac Only)

Step 1: Click Safari Menu in the top left corner of the browser and select Preferences

Step 2: Click Privacy.

Step 3: Uncheck the following boxes:

  • Prevent cross-site tracking
  • Ask websites not to track me
  • Block all cookies

Step 4: Click Close to save your changes. 

Step 5: Return to Safari Menu and select Clear History.

Step 6: Click the Clear History button. 

Step 7: Select Quit Safari option from Safari menu, restart app, and try again. 

Mac cookies

Google Chrome

Step 1: Click Customize and control Google Chrome in the top right corner of the browser (this icon looks like three dots).

Step 2: Select Settings.

Step 3: Click the option on the left labeled Privacy and security. 

Step 4: Click the option labeled Cookies and other site data in the middle of the screen.

Step 5: Pick the option to allow all cookies.

Step 6: Close Google Chrome, restart the browser and try accessing your desired website again.

Cookies and other site data