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Frequently Asked Questions

How do I verify that I've correctly 'enabled cookies' in my browser?

Cookies' must be enabled in your browser in order to access our online banking. View our step-by-step guide below to verify that cookies are enabled correctly. 

Which browsers can I use when paying my bills?

Supported browsers for PCs (current versions):

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox

Supported browsers for Macs (current versions):

  • Google Chrome
  • Mozilla Firefox
  • Safari

Note: It is always best to install the latest version of whichever browser you choose. No beta browser versions are supported.

How do I enable cookies?

Microsoft Edge

Step 1: Click the More Options button in the top right corner of the browser (This icon looks like three dots).

Step 2: Select Settings.

Step 3: Click Cookies and Site Permissions.

Step 4: Click Manage and delete cookies and site data.

Step 5: Toggle on the option to Allow sites to save and ready cookie data.

Step 6: Toggle off the option to Block third-party cookies. 

Step 7: Close Microsoft Edge, restart browser, and try accessing the desired website again.

Cookies and data stored

Safari (Mac Only)

Step 1: Click Safari Menu in the top left corner of the browser and select Preferences

Step 2: Click Privacy.

Step 3: Uncheck the following boxes:

  • Prevent cross-site tracking
  • Ask websites not to track me
  • Block all cookies

Step 4: Click Close to save your changes. 

Step 5: Return to Safari Menu and select Clear History.

Step 6: Click the Clear History button. 

Step 7: Select Quit Safari option from Safari menu, restart app, and try again. 

Mac cookies

Google Chrome

Step 1: Click Customize and control Google Chrome in the top right corner of the browser (this icon looks like three dots).

Step 2: Select Settings.

Step 3: Click the option on the left labeled Privacy and security. 

Step 4: Click the option labeled Cookies and other site data in the middle of the screen.

Step 5: Pick the option to allow all cookies.

Step 6: Close Google Chrome, restart the browser and try accessing your desired website again.

Cookies and other site data

Verifying Cookies FAQs

Learn how to enable cookies in each supported browser. This brief guide will walk you through the process step-by-step for each supported browser

Which browsers can I use when paying my bills?

Supported browsers for PCs (current versions):

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox

Supported browsers for Macs (current versions):

  • Google Chrome
  • Mozilla Firefox
  • Safari

Note: It is always best to install the latest version of whichever browser you choose. No beta browser versions are supported.

How do I enable cookies?

Microsoft Edge

Step 1: Click the More Options button in the top right corner of the browser (This icon looks like three dots).

Step 2: Select Settings.

Step 3: Click Cookies and Site Permissions.

Step 4: Click Manage and delete cookies and site data.

Step 5: Toggle on the option to Allow sites to save and ready cookie data.

Step 6: Toggle off the option to Block third-party cookies. 

Step 7: Close Microsoft Edge, restart browser, and try accessing the desired website again.

Cookies and data stored

Safari (Mac Only)

Step 1: Click Safari Menu in the top left corner of the browser and select Preferences

Step 2: Click Privacy.

Step 3: Uncheck the following boxes:

  • Prevent cross-site tracking
  • Ask websites not to track me
  • Block all cookies

Step 4: Click Close to save your changes. 

Step 5: Return to Safari Menu and select Clear History.

Step 6: Click the Clear History button. 

Step 7: Select Quit Safari option from Safari menu, restart app, and try again. 

Mac cookies

Google Chrome

Step 1: Click Customize and control Google Chrome in the top right corner of the browser (this icon looks like three dots).

Step 2: Select Settings.

Step 3: Click the option on the left labeled Privacy and security. 

Step 4: Click the option labeled Cookies and other site data in the middle of the screen.

Step 5: Pick the option to allow all cookies.

Step 6: Close Google Chrome, restart the browser and try accessing your desired website again.

Cookies and other site data