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Frequently Asked Questions

Why are non-Baker Boyer accounts I previously added now being shown as Inactive accounts?

In order to provide you with the best solution for accessing and adding non-Baker Boyer accounts, we had to upgrade the method in which we access those accounts. This new method prevents us from being able to access accounts that were previously added using the preexisting method and are therefore considered Inactive. To have these accounts show as active accounts, you will need to add that account again using our new and improved method.