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Verifying Cookies FAQs

Verifying Cookies FAQs

Learn how to enable cookies in each supported browser. This brief guide will walk you through the process step-by-step for each supported browser

Which browsers can I use when paying my bills?

Supported browsers for PCs (current versions):

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox

Supported browsers for Macs (current versions):

  • Google Chrome
  • Mozilla Firefox
  • Safari

Note: It is always best to install the latest version of whichever browser you choose. No beta browser versions are supported.

How do I enable cookies?

Microsoft Edge

Step 1: Click the More Options button in the top right corner of the browser (This icon looks like three dots).

Step 2: Select Settings.

Step 3: Click Privacy & Security (lock icon).

Step 4: Locate the Cookies drop-down and select Don't Block Cookies.

Cookies drop-down

Step 5: Close Microsoft Edge, restart browser, and try accessing the desired website again.

Firefox

Step 1: Click the Open Menu button in the top right corner of the browser and select Options.

Step 2: Select the Privacy panel.

Step 3: Set Firefox to Use custom settings for history.

Step 4: Make sure Accept cookies from sites is checked.

Step 5: Make sure Accept third-party cookies is set to Always.

Step 6: Close Firefox, restart browser, and try again.

Safari (Mac Only)

Step 1: Click Safari Menu in the top left corner of the browser and select Preferences.

Step 2: Click Privacy.

Step 3: Uncheck the following boxes:

    • Prevent cross-site tracking
    • Ask websites not to track me
    • Block all cookies

Step 4: Click Close to save your changes.

Step 5: Return to the Safari Menu and select Clear History.

Step 6: Click the Clear History button.

Step 7: Select Quit Safari option from the Safari menu, restart the app, and try again.

Google Chrome

Step 1: Click Customize and control Google Chrome in the top right corner of the browser (this icon looks like three dots).

Step 2: Select Settings.

Step 3: In the search function at the top of the screen, search “Cookies”.

Step 4: Click on the result titled Site Settings.

Step 5: Verify that the Allow Sites to save and read cookie data (recommended) field is switched on.

Cookies and site data

Step 6: Close Google Chrome, restart the browser and try accessing your desired website again.