Verifying Cookies FAQs
Learn how to enable cookies in each supported browser. This brief guide will walk you through the process step-by-step for each supported browser
Which browsers can I use when paying my bills?
Supported browsers for PCs (current versions):
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
Supported browsers for Macs (current versions):
- Google Chrome
- Mozilla Firefox
- Safari
Note: It is always best to install the latest version of whichever browser you choose. No beta browser versions are supported.
How do I enable cookies?
Microsoft Edge
Step 1: Click the More Options button in the top right corner of the browser (This icon looks like three dots).
Step 2: Select Settings.
Step 3: Click Privacy & Security (lock icon).
Step 4: Locate the Cookies drop-down and select Don't Block Cookies.
Step 5: Close Microsoft Edge, restart browser, and try accessing the desired website again.
Firefox
Step 1: Click the Open Menu button in the top right corner of the browser and select Options.
Step 2: Select the Privacy panel.
Step 3: Set Firefox to Use custom settings for history.
Step 4: Make sure Accept cookies from sites is checked.
Step 5: Make sure Accept third-party cookies is set to Always.
Step 6: Close Firefox, restart browser, and try again.
Safari (Mac Only)
Step 1: Click Safari Menu in the top left corner of the browser and select Preferences.
Step 2: Click Privacy.
Step 3: Uncheck the following boxes:
-
- Prevent cross-site tracking
- Ask websites not to track me
- Block all cookies
Step 4: Click Close to save your changes.
Step 5: Return to the Safari Menu and select Clear History.
Step 6: Click the Clear History button.
Step 7: Select Quit Safari option from the Safari menu, restart the app, and try again.
Google Chrome
Step 1: Click Customize and control Google Chrome in the top right corner of the browser (this icon looks like three dots).
Step 2: Select Settings.
Step 3: In the search function at the top of the screen, search “Cookies”.
Step 4: Click on the result titled Site Settings.
Step 5: Verify that the Allow Sites to save and read cookie data (recommended) field is switched on.
Step 6: Close Google Chrome, restart the browser and try accessing your desired website again.