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Frequently Asked Questions

How do I make a correction to an initiated ACH batch file?

If it is before our cut-off time (generally, 3:30 PM PT) and the batch has been submitted on the same day, you can UNINITIATE the batch and then re-enter it with the correct information. If it’s after cut-off or the batch has been submitted on a previous day, contact the Bank for assistance. There may be a fee to make this correction on the Bank’s end. If uncertain on what options are available, contact CMSupport@bakerboyer.com as soon as possible. Certain correction options are time-sensitive.