Two-Factor Authentication

Learn more about two-factor authentication and how it enhances the security of your account online. This brief guide will walk you through the process for each option for authentication.

What is Two-Factor Authentication (2FA)?

Two-factor authentication is an advanced method of confirming your identity by using a combination of factors. For example, something you know such as a User ID and password, and a randomly generated, constantly-refreshing code. This tool has become the industry standard for multiple online services such as banks, email providers, social media, etc.

How does the Two-Factor Authentication work?

Clients can opt into one of three different options including text message, phone call, and authentication app.

Text Message option

If you select the 'text message' option for authentication, a message containing your authorization should arrive within a few moments but could take up to a minute to arrive during peak access times.
Your authentication code will be sent from the number: 78156.

Things to remember:

Authentication codes are always 7 digits long
Authentication code will expire after 15 minutes
Always verify you are using the most recent message

Phone Call option

If you choose the phone call option, please be sure you have access to that phone before starting the process.
Your phone calls should arrive within a few moments but could take up to a minute to arrive during peak access times.
The auto assistant will ask you to verify you are human by pressing a number on the keypad. This number will change each time you receive this phone call.
Authentication codes will come from phone number: (360) 492-4670.
The auto assistant will repeat the 7-digit number slowly three times before ending the call.
Authentication code will expire after 15 minutes.

Authentication App option

Website: www.authy.com

This app (Authy) can be installed on a mobile device, Windows computer, or Apple computer.
Authy is free to use.
Authentication codes in Authy are 6 digits and refresh every 30 seconds.
Detailed user guides can be found on their website.

Common Questions & Answers

QUESTION: I don't have a cellphone. What options do I have to receive the two-factor authentication?

ANSWER: You have two options available:

Option 1: You can choose the phone call option to receive your authentication code.

Option 2: You can download the Authy app on your computer or device by going to www.authy.com and clicking the download button in the top right-hand corner of the screen.

QUESTION: I have a business and don't want to use my personal cellphone number. What are my other options?

ANSWER: You have two options available:

Option 1: Download the Authy app to your computer. It will function as a soft token for verification.

Option 2: Use the phone call verification option.

Note: Please use a direct line whenever possible so the initial message is not missed.