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Tips to Help You Feel Safe about Online Banking

At Baker Boyer, protecting your financial information is one of our highest priorities. In addition to continually improving our processes and technology to ensure your Debit Card transactions are secure (see below), we’d also like to share some steps you can take today to help improve your financial security online.
Onine Banking Safety Tips

ENABLE MULTI-FACTOR AUTHENTICATION

Multi-factor authentication provides an extra layer of security whenever you log in. Baker Boyer’s online banking requires this method and it is a good practice to use in all digital financial transactions. In addition to your user name and password, you choose a unique profile photo and three unique questions that will activate when a login from a new device is detected.

CREATE A STRONG, UNIQUE PASSWORD & DISABLE AUTOMATIC LOGIN OPTIONS

Creating a strong password is vital in today’s online atmosphere. Incorporating numbers and special characters when selecting a password can help strengthen it. We also suggest changing your password on a regular basis. Although it is convenient to have your information automatically stored, it is a best practice to not store passwords, especially for any online accounts that hold your financial information. Choose unique passwords for sensitive accounts like online banking. If a list of users and passwords held by any company or website is compromised, the thieves will likely try that password on your financial accounts as well.

BEWARE OF PHISHING CALLS, TEXTS & EMAILS

Always be very cautious if someone calls, texts or emails you and asks for personal information, such as social security or account numbers. Read our article here about recent social security scams. Don’t click on suspicious links or respond to texts you aren’t sure about—trust your instincts and contact us if you have any doubts about a message from us. We will never request your online banking password.

UPDATE YOUR DEVICES & USE ANTIVIRUS SOFTWARE

The use of anti-malware and antivirus software are important steps in protecting your financial information. Always keep the software and operating systems up-to-date on your computers and mobile devices by enabling automatic updates for the software you are using. This is an important line of defense.  

SECURE YOUR PHONE, TABLET & EMAIL

Use a passcode to lock your phone and tablet. With these devices unlocked, someone could access your email or other private information and use that for financial fraud. Many software programs use your email for password resets, so it is important to add an extra layer of protection, especially on your phone that could be more easily lost in public. Consider using biometric devices such as thumbprint scanners or facial identification as well. Try to keep sensitive data out of your emails, such as social security, bank account, or credit card numbers. It is also important to change your email password occasionally, as well as anytime you suspect fraud online.

Do not use rooted or jailbroken devices or use unofficial apps on your phone. These practices can weaken your devices' built-in security features and increases your risk for cyber fraud.

Only use the official Baker Boyer mobile banking app to access your online banking, and keep it updated as well. When in doubt if an app is legitimate contact us to verify.

A NOTE ON SOCIAL MEDIA & ONLINE BANKING

When hackers are looking for information to use for financial fraud, they search for social media profiles. Keep in mind what you share and what others may share about you, and don’t use that information for accessing accounts. For example, your mother’s maiden name or the names of kids or pets might be easily obtained. Be aware of your personal privacy settings on social media accounts and review them occasionally for changes.

ACCESS YOUR ACCOUNT FROM A SECURE LOCATION

Since public Wi-Fi networks aren’t secure, and generally not encrypted, hackers can find easy ways to access and steal information. Do not log into your online banking account over a public network. Be aware that Online Banking can be accessed through your phone’s browser as well as your laptop or desktop computer and needs the same protections.  If you need to access your account or make a transaction away from your password-protected home network, it is best to utilize your cellular data or personal Virtual Private Network (VPN) software.  

SET UP ACCOUNT NOTIFICATIONS & MONITOR YOUR ACCOUNT REGULARLY

As always, we encourage you to consistently review the most recent transactions on your account to verify that all transactions are valid. You can also customize account notifications regarding withdrawals, purchases, deposits, and balance minimums. These alerts could potentially notify you of suspicious account activity. For example, you could receive a notice if a withdrawal exceeds a predetermined dollar amount or your balance drops below a certain level. If you discover any unauthorized transactions or have any questions on how to set up alerts, please visit any Baker Boyer branch or contact us at (509) 525-2000 or (800) 234-7923.

DEBIT CARD SECURITY TIPS

If you misplace your card call us or use your Baker Boyer Mobile Banking app to temporarily suspend the card while you look for it. In addition to contacting us, you can also report the card permanently lost or stolen with the Mobile app. If you think someone saw or knows your PIN, you can easily change your debit card PIN at Baker Boyer ATMs anytime, as well as at our branches. For more information about Debit Card Fraud Protection, please visit this page.

BAKER BOYER DEBIT CARD SECURITY

Here are a few of the ways we’re ensuring your Baker Boyer Visa® Debit Card and ATM transactions remain secure:

  • Baker Boyer Visa® Debit cards use chip technology. This provides enhanced fraud protection every time you use your card at a chip-activated terminal.
  • We continually improve our process to quickly replace any debit cards in the event they are involved in any fraudulent activity.
  • All of our ATM machines in the Walla Walla Valley now have ActivEdge technology which prevents ATM skimming.