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Digital Banking - General FAQs

Here are the answers to our frequently asked Digital Banking questions. For questions about business cash management services, please review our Business Digital Banking Q&A. If you have any further questions please contact Baker Boyer Bank at (509) 525-2000 or email us at info@bakerboyer.com.

Q:What is 'Two-Factor Authentication' and how do I use it?
A:

Two-factor authentication is an advanced method of confirming your identity by using a combination of factors. For example, something you know such as a User ID and password, and a randomly generated, constantly-refreshing code. Click here for details about the three options for two-factor authentication. This topic is also discussed in our First Time Login guide and video.

Q:How do I verify that I've correctly 'enabled cookies' in my browser?
A:

'Cookies' must be enabled in your browser in order to access our digital banking solution. View this step-by-step guide to verify that cookies are enabled correctly. 

Q:How do I clear my browser history?
A:

In many cases, clearing your browser history will resolve difficulties accessing web-based applications like digital banking. Here are simple steps to clear your history in the most common browsers. 

Q:How do I locate debit cards in Digital Banking?
A:
  • Locate the “Card Management” section.
    • If it is missing from the Dashboard, scroll to the bottom of the screen and click “Organize Dashboard”. You can adjust the order of the information displayed and add missing cards by clicking “Add a Card”.
  • Click “Done”, and you will return to the dashboard.
Q:How do I change the status of my debit card?
A:

You have the option to:

1. Activate your cards

2. Lock your cards to prevent transactions from going through

3. Report your cards as lost or stolen

To activate a new card:

  • Select the card that needs activated
  • Select “Activate New Card”

The card is now active for electronic transactions. If you need to make PIN based transactions, the PIN will need to be activated at an ATM by doing a balance inquiry.

To lock a card:

  • Select the card that needs locked
  • Toggle the card “off”

A popup will appear confirming you wish to lock the card. You can easily re-activate the card active again by toggling the card on.

To report a lost or stolen card:

  • Select the card that needs to be reported
  • Select “Report Lost/Stolen”
    • A popup will appear asking you to confirm if the card was lost or stolen.
    • Select “Report” to continue. This will permanently deactivate the card.

*Please contact the Digital Banking department after taking this step so we may order you a new card.

Q:What kinds of alerts can I receive for my debit cards?
A:

Navigate to “Notification Settings” to see the options available. You have the option to:

  1. Receive alerts as an in-app notification which will display in the “Messages” section of Digital Banking
  2. Receive an email to the email address we have on file for you and a text message to the number we have on file for you. Messaging and data rates may apply.*

*If you need to update your contact information, this can be done in the “Security” menu found in “Settings”.

You have the option to get notification alerts for when transactions are processed and alerts for blocked transactions.

Q:How do I setup alerts on my debit cards?
A:

You can create alerts based on merchant types, transaction types, and spending limits. Alerts based on location only applies to international transactions. Baker Boyer asks clients to contact us before traveling internationally or making international transactions. To protect our clients while traveling and making purchases, individual countries are opened for authorizations instead of a blanket authorization. If you have questions, please contact Digital Banking.

If you would like to receive a notification for each transaction on the card, toggle the “Protection” options on. Notifications will be sent out based on the options selected in the “Notifications” settings.

Q:What types of alerts can I put on merchant types?
A:

You have the option to block all transactions or receive notifications when transactions are attempted by the merchant types seen below:

Type Examples
Age Restricted Liquor stores, smoke shops, casinos, adult stores, etc.
Department Store Clothing, accessories, office supplies, electronics, etc.
Entertainment Amusement parks, movie theaters, arcades, etc.
Gas Station Fuel dispensers, warehouse club gas, etc.
Grocery Supermarkets, bakeries, butchers, etc.
Household Utilities, contracted services such as electricians, plumbers, A/C repair, etc.
Personal Care Drug stores, pharmacies, health professionals, etc.
Restaurant Diners, fast-food, cafeterias, etc.
Travel Airlines, car rentals, hotels, etc.
Other Purchases at other merchants
Q:What types of alerts can I put on transaction types?
A:

You have the option to block all transactions or receive notifications when these types of transactions are attempted.

Type Examples
ATM Bank ATMs, vendor ATMs, cash advances, etc.
eCommerce Online bill payment, online shopping, etc.
In Store Department stores, pharmacies, other retail stores, etc.
Mail/Phone Order Catalog shopping, travel agent payments, etc.
Recurring Automated bill pay, monthly expense payments, etc.
Other Other cases outside of standard types.
Q:What types of alerts can I put on spending limits?
A:

You can create alerts based on individual transactions and on monthly transaction limits. Baker Boyer debit cards have a default daily purchase limit of $2,500.00. If you need custom or temporary limit adjustments, please contact Digital Banking.

Alert Type Definition
Spending Limit Transactions over this amount will be blocked and an alert  will be sent to the user.
Spending Alert Transactions over this amount will be blocked and an alert will be sent to the user.
Monthly Spending Limit Transactions that will bring the user's monthly spending over this amount will be blocked and an alert will be sent.
Monthly Spending Alert Transactions that would bring the user's monthly spending over this amount will send an alert but will not be blocked.
Q:Is it OK to use bookmarks for digital banking? If so, are there best practices for doing so?
A:

View this page for best practices for saving and using 'bookmarks' for digital banking links. 

Q:How do I set up Account Alerts?
A:

Setting up Account Alerts will ensure you receive a notification for a large dollar transaction, low balance, or other important activity. You can also set alerts for withdrawals and balances. Alerts are set per account. Please view this step-by-step guide to get started with Account Alerts.

Q:What happened to my balance and transaction alerts?
A:

Alerts did not move to the new platform and need to be re-established. See the Customizing Your Access page for a how-to video and step-by-step visual guide.

Q:Why can't I see all my account history?
A:
  • Four months of history are loaded, and over time you will have access to all your transactions going forward.
  • Full electronic statement and notice history are available through the eStatement link.
Q:Why are my account transactions all mixed up?
A:
  • By default, we load all your available accounts and transactions. You may view transactions for a single account by selecting the account you wish to view.
  • If you have accounts that need to be hidden, this may be completed in the Settings option found at the top right-hand corner or bottom left-hand corner of the screen. Please select Baker Boyer from the accounts, and then select the account you would like to change.
  • You may also remove the 'transactions' card from your Dashboard.
  • View the video and step by step guide on Customizing Your Access for more information. 
Q:What about my connections to other institutions for transfers?
A:
  • Your accounts at other institutions will be available to send new transfers.
  • You will need to re-establish any recurring external transfers only.
Q:Where is the new Budget Builder?
A:
  • The web browser location is under the Account section.
  • A button will be located on the right-hand side when viewing accounts.
Q:Where do I download the Baker Boyer Mobile App?
A:

Digital Banking can be downloaded from Apple Store or Google Play. Search for "Baker Boyer".

Q:How do I login to Digital Banking?
A:
  • Use your same User ID and Password to access the service.
  • You can save your login information in the mobile app by making use of the fingerprint or facial recognition tools.
  • You also have the option to set up a 4-digit pin code for easy access.
  • See the First Time Login page for a video and step-by-step tutorial.
Q:What settings may I customize in Digital Banking?
A:
  • You may change the layout of your accounts to all the accounts, only a few at a time or a total current balance of all accounts by type.
  • You may also adjust the order the cards appear in, and pick from a detailed or condensed display of information.
  • You may also select a preferred name to be displayed and upload a custom picture of your choosing to serve as your avatar.
  • For more details, see the Customizing Your Access page for a video and step-by-step guide.
Q:How do I access Digital Banking?
A:
  • Digital Banking can be accessed by using a web browser or the mobile app. When using a web browser always make sure you are using the most current version of the browser.
  • Digital Banking can be accessed by navigating to www.bakerboyer.com and clicking on the green Online Banking button on the upper right of the toolbar.
  • If you do not have a current online banking profile, please contact the bank. One of our Personal Bankers by Phone will be happy to assist you.
Q:How do I communicate securely with the bank using Digital Banking?
A:

You may use the Message and Support Conversation options to send and receive secure communication with our Personal Bankers by Phone. Documents can be sent and received securely using these options as well.

Q:Where do I go to create Custom Alerts for my account?
A:
  • You can navigate to the Settings Options in either the top right-hand corner or bottom left-hand corner of the screen. Select Baker Boyer from the Accounts section and pick the account you would like the alert setup for. You may custom alerts notifying you when your balance changes, when deposits arrive or when specific check numbers are received.
  • Additional alerts for bills can be managed within Payments by clicking Bill Pay.
Q:Will I need to re-connect to other 3rd party services such as QuickBooks, Quicken, Mint, Acorn, CashEdge, and Experian Boost?
A:

Yes, you may need to reconnect to some 3rd Party Services. If you are getting an error message please disconnect from the service, search for Baker Boyer, and reconnect. 

Most connections will be updated by the other vendor quickly, but others may take time. You can help by making your provider aware that you can no longer connect to Baker Boyer so that they can work to correct on their end. 

IMPORTANT NOTE: Be extremely cautious when providing your login information to other providers.  Any data that you can see when you log in, the 3rd party service will be able to see as well.  Account balances, transaction data, mortgage information. Pay close attention to the company privacy and information sharing policy before connecting to any site with your banking login.

Q:What types of banking can be done in Digital Banking?
A:
  • You may view accounts.
  • Review transaction history, check images, and deposit slips.
  • View Loan and Safe Deposit Box details.
  • Transfer funds between accounts at Baker Boyer.
  • Transfer funds to another bank using our External Transfers option.
  • Make payments using Bill Pay.
  • Access eStatements. (see eStatement Q&A)
  • Update personal information such as address, phone, and email.
  • Create a custom User ID.
  • Change your password.
  • Change the ‘Status’ of your debit card.
  • Activate new debit cards.
  • Put a temporary hold on your card if misplaced.
  • Report your debit card lost or stolen.
  • Create Alerts for transactions, balances, and events.